Using Dormeli

Eligibility and acceptable use

You may use Dormeli only if you can form a binding agreement and use the service in compliance with applicable law. You agree not to misuse the service, attempt unauthorized access, interfere with normal operation, probe vulnerabilities, reverse engineer protected features except where permitted by law, or use Dormeli in a way that could harm other users or the service.

No medical advice

Dormeli provides educational sleep guidance only. It is not medical care, diagnosis, treatment, or a substitute for a qualified clinician. If your child has breathing issues, pain, fever, dehydration, feeding refusal, injury, or anything that feels medically urgent or unsafe, seek professional care immediately instead of relying on Dormeli.

Service description

Depending on your plan, Dormeli may offer a one-time plan, diary tracking, saved history, AI chat, plan adjustments, and other guidance features. We may change, improve, suspend, or discontinue features at any time, including adding or removing limits, where reasonably necessary to operate the service.

Accounts and security

You are responsible for information you submit and for maintaining the confidentiality of your account credentials. You must provide accurate account information and promptly update it if it changes. We may suspend or terminate accounts that appear compromised, abusive, fraudulent, or in violation of these terms.

Subscriptions, automatic renewal, and cancellation

Paid plans renew automatically. When you buy Basic or Premium, your subscription continues and your payment method is charged the plan price shown at purchase (plus any applicable tax) at the start of each monthly or yearly period you chose, until you cancel. We ask you to agree to these renewal terms before you pay and email you a confirmation afterwards that repeats them.

How to cancel. If you subscribed on the website, sign in, open Billing, and choose Manage billing → Cancel subscription. You can cancel online at any time without contacting us. If you subscribed in the iPhone app, cancel in your Apple ID subscription settings; for Google Play, cancel in the Play Store. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for.

Reminders and price changes. For yearly plans we email a reminder before each renewal. If we change the price of your plan, we will tell you by email at least 7 days before the new price applies to you, and you can cancel before then.

Except where required by law, fees already charged are not refundable. Nothing in these terms limits any right to cancel, withdraw, or obtain a refund that consumer protection law where you live gives you.

Usage limits

Dormeli may enforce message caps, plan-generation limits, anti-abuse controls, or other reasonable usage restrictions by plan. Repeated attempts to bypass those limits may result in suspension or termination.

AI output and your responsibility

Dormeli's plans and chat replies are generated by AI, not written by a person in real time. Dormeli uses automated systems to generate responses based on the information provided. AI-generated guidance can be incomplete, outdated, or wrong. You remain responsible for evaluating whether any suggestion is appropriate for your child, your household, and your pediatrician's guidance.

Intellectual property

Dormeli and its branding, software, content, and service design are protected by applicable intellectual property laws. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your personal, non-commercial use.

Termination

You may stop using Dormeli at any time. We may suspend or terminate access, with or without notice, where reasonably necessary to protect users, enforce these terms, comply with law, prevent fraud, or address misuse of the service.

Disclaimers

To the maximum extent permitted by law, Dormeli is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

Limitation of liability

To the maximum extent permitted by law, Dormeli and its operators, affiliates, service providers, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business interruption arising from or related to your use of the service. Where liability cannot be excluded, it will be limited to the amount you paid to Dormeli for the relevant paid service during the three months before the event giving rise to the claim.

Changes to these terms

We may update these terms from time to time. When we do, we will post the updated version here and revise the effective date above. Continued use of Dormeli after the updated terms take effect means you accept the revised terms, to the extent permitted by law.

Contact

Dormeli is operated by 2101538 Alberta Ltd., carrying on business as Eze Innovation, 431B 41st Avenue NE, PMB 63, Calgary, AB T2E 2N4, Canada. Questions about these Terms of Use can be sent to support@dormeli.app or to that address.